PIC

After-Sales Support & Maintenance

Nationwide service, response, and uptime guarantees.

Annual maintenance contracts, on-call support, and spare-parts stocking from our Dhaka service centre.

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PIC-SERV-004

Service Specifications

  • Quality AuditISO 9001 & 17025 Standards
  • Engineering LeadOEM-Certified Engineers
  • DeploymentOn-Site & Workshop Laboratories
  • Response SLA24/7 Emergency Support Available

What We Do

How After-Sales Support & Maintenance Works at PIC

PIC offers AMC, on-call breakdown response, and predictive maintenance programs — backed by genuine spares and OEM-trained engineers across Bangladesh.

Expertise Highlights

Strict Compliance Assurance

Every project conforms fully to international safety, precision, and efficiency regulations.

Calibrated Instruments

Access to state-of-the-art reference standards calibrated at our specialized laboratory facility.

Professional Direct Support

Connect directly with the engineers working on your automation loops without sales layers.

Engineered Workflow

A Structured, Repeatable Approach

We execute our services using a meticulously organized lifecycle to guarantee results that match specifications.

01
Phase 1

AMC agreement

Defined SLAs, response times, and scope.

02
Phase 2

Preventive visits

Scheduled health checks and calibrations.

03
Phase 3

Breakdown response

24-hour on-site or remote intervention.

04
Phase 4

Reporting

Monthly health and downtime analytics.

Value Addition

Key Service Benefits

Our engineering excellence is geared toward driving efficiency, mitigating operational risks, and reducing total lifecycle costs.

24-hour response

Nationwide field service.

Genuine spares

OEM-stocked Dhaka warehouse.

Uptime analytics

Monthly performance reports.

Information Desk

Frequently Asked Questions

Have questions about our after-sales support & maintenance capabilities? Find answers here.

What response times do you guarantee under your SLA?
We offer multiple SLA tiers: Gold (4-hour on-site response), Silver (12-hour response), and Bronze (24-hour response).
Does the maintenance contract cover spare parts?
Contracts can be structured as either Comprehensive (includes spares) or Service-Only (parts billed separately).
Can you maintain multi-brand instrumentation setups?
Yes, our engineers are trained across all major global brands and legacy system architectures.
How often is preventive maintenance performed?
Usually monthly, quarterly, or bi-annually, depending on the severity of the process environment.
Do you offer remote troubleshooting support?
Yes, we provide 24/7 telephone support and secure remote VPN access troubleshooting for PLC/SCADA systems.
How do we raise a support ticket?
You can raise tickets via our customer portal, email, or a dedicated 24/7 emergency hotline.
Let's Collaborate

Schedule a Service Consultation

Ready to optimize your industrial plant operations? Reach out to our technical engineering team for a personalized application review and quotation.

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