Question 1

What industries does PIC specialize in?

Accepted Answer

PIC has deep domain expertise across multiple sectors including Power & Energy, Pharmaceuticals, Textiles, Food & Beverage, and Oil & Gas. Our solutions are tailored to the unique regulatory and operational requirements of each industry.

Question 2

Is your calibration laboratory ISO accredited?

Accepted Answer

Yes, our central calibration facility is fully accredited to ISO/IEC 17025:2017 standards. We provide NIST-traceable calibration for pressure, temperature, flow, and electrical instruments.

Question 3

How do you handle procurement for discontinued OEM parts?

Accepted Answer

Through our global network of OEM partners and specialized industrial sourcing agents, we can often locate hard-to-find or legacy components. We also offer engineered alternatives and modernization paths for obsolete systems.

Question 4

Do you offer on-site emergency troubleshooting?

Accepted Answer

Absolutely. Our rapid-response engineering team is available for on-site diagnosis and repair of critical automation failures. We offer SLA-backed support for our maintenance contract clients.

Question 5

What is the typical lead time for custom panel fabrication?

Accepted Answer

Lead times vary based on complexity and component availability, but standard control panels typically take 4-6 weeks from design approval to factory acceptance testing (FAT).

Common Questions
& Technical Support

General Inquiries

Technical & Lab

Procurement & Sourcing

Still have questions?

Common Questions & Technical Support

General Inquiries

Technical & Lab

Procurement & Sourcing

Still have questions?

Common Questions
& Technical Support